We've moved to a new Support Centre!
If you need to log a support ticket, please email [email protected].
For assistance with our Active products, visit the Active Support Centre.
For resources related to all other products, visit the Business Fitness Support Centre.

Setting up your Business Fitness Account

This is your single account to login to all Business Fitness cloud products – Active, Smart Workpapers, HowNow X and Portal. 


You will receive your invitation from Business Fitness via email. Clicking on 'Register Account' will allow you to register with Microsoft, or through the website to setup your user credentials and two-factor authentication (2FA).  


If you have already registered your account, you can access your authenticator and profile by going to: my.businessfitness.com


Click on Register Account. 



This will direct you to the web to register your account. 



Registering with Microsoft will take you to the Microsoft login.



In the next window setup 2FA with your mobile device using either the QR code or the key provided.



Be sure to copy your recovery codes and paste them into a secure area or password keeper app. You will be able to use these recovery codes as a method of account authentication. 


Click Get Started and this will log you out so you can login again with your 2FA credentials. 



Complete your login with your 2FA credentials or alternatively you can login using your Microsoft login.



SMS recovery


Setup SMS Recovery upon login as a backup option for your 2FA login. After login, the following pop-up will appear to guide you through the process.


Choose your country using the drop down flag option and enter your mobile number.  


Click the Send SMS button.



Note: Choosing the option Don't ask me again will remove the option completely. If you want to have the option to choose later, select Not now


Enter the verification code received via SMS on your phone, or click Resend verification code if required, and click Verify.



After you have entered your user ID (email address) and password, you will be taken to the 'Two-factor authentication' screen. Here, you are able to input your authenticator code (which is the most commonly used method), or select authentication via a recovery code or SMS code.  



Profile update


Employees can update their own details, including password and 2FA settings via their 'Profile' areas in any of the applications.


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