Sometimes the authorisation for the connection between HowNow and XPM will be lost and the connection will need to be reauthorised. If your contacts are not syncing between HowNow and XPM this would be the first step to complete to ensure the connection is authorised.
As a HowNow Administrator you will need to follow the steps below to authorise your connection.
1. Go to the HowNow web interface for connections - https://hownow.businessfitness.com.au/user/options/firm/connections
2. Click on the Reauthorise button for Xero Practice Manager
3. Login with your Xero Practice Manager username and password
4. Allow access to your Xero Practice Manager data
5. Select the Xero Practice Manager you are syncing with HowNow
6. You will now be reauthorised.