We're moving to a new Support Centre!
To log a support ticket, email us at [email protected].
For assistance with our Active products, chat with Coach directly via the help button on the Active Platform.

You can continue to explore all resources and articles listed below.

Forgot your Password

If you can't remember your password for your Client portal go the the Portal User site and follow these steps:


Select Forgotten password.


Type in your Email Address, tick "I'm not a robot" and select Submit



Check your email and then click on the Blue Hyperlink to a taken to reset your password.


Type in a new password - the password must contain at least 1 Capital letter, 1 number and be at least 8 characters long. Retype the password and press Reset to update your password.



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