We've moved to a new Support Centre!
If you need to log a support ticket, please email [email protected].
For assistance with our Active products, visit the Active Support Centre.
For resources related to all other products, visit the Business Fitness Support Centre.

Forgot your Password

If you can't remember your password for your Client portal go the the Portal User site and follow these steps:


Select Forgotten password.


Type in your Email Address, tick "I'm not a robot" and select Submit



Check your email and then click on the Blue Hyperlink to a taken to reset your password.


Type in a new password - the password must contain at least 1 Capital letter, 1 number and be at least 8 characters long. Retype the password and press Reset to update your password.



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