Learning & Support
Troubleshooting Guides
- Whitelist URLs (Active Workpapers)
- Storage Limits (Active Workpapers)
- How to troubleshoot Excel sync issues
- How to troubleshoot 'Unexpected Error - There has been an unexpected error, please contact Support'.
- How to troubleshoot 'ArgumentException: Unable to find Client in Active Workpapers'
- How to troubleshoot Active add-in initialisation errors
- [AU] How to troubleshoot when ATO data not populating as expected
- How to troubleshoot 'We're having a bit of trouble connecting you to Workpapers'
- Security Warning in Excel
- How To Repair a Corrupt Binder
- How to restore to a previous SharePoint version of a binder
- Understanding Primary User and Sheet Insertion in Active Workpapers Excel Add In
- Executing ATO data import on BAS Lodgement sheet
- How to change the record type in Active Workpapers Templates
- How to troubleshoot add-in initialisation/connectivity issues