We've moved to a new Support Centre!
If you need to log a support ticket, please email
[email protected].
For assistance with our Active products, visit the Active Support Centre.
For resources related to all other products, visit the Business Fitness Support Centre.
For assistance with our Active products, visit the Active Support Centre.
For resources related to all other products, visit the Business Fitness Support Centre.
Learning & Support
Troubleshooting Guides
- Whitelist URLs (Active Workpapers)
- Storage Limits (Active Workpapers)
- How to troubleshoot Excel sync issues
- How to troubleshoot 'Unexpected Error - There has been an unexpected error, please contact Support'.
- How to troubleshoot 'ArgumentException: Unable to find Client in Active Workpapers'
- How to troubleshoot Active add-in initialisation errors
- [AU] How to troubleshoot when ATO data not populating as expected
- How to troubleshoot 'We're having a bit of trouble connecting you to Workpapers'
- Security Warning in Excel
- How To Repair a Corrupt Binder
- How to restore to a previous SharePoint version of a binder
- Understanding Primary User and Sheet Insertion in Active Workpapers Excel Add In
- Executing ATO data import on BAS Lodgement sheet
- How to change the record type in Active Workpapers Templates
- How to troubleshoot add-in initialisation/connectivity issues