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If you need to log a support ticket, please email [email protected].
For assistance with our Active products, visit the Active Support Centre.
For resources related to all other products, visit the Business Fitness Support Centre.

Incorrect Worksheets Downloading

If a worksheet is downloading with incorrect rates (e.g. the fuel tax credit rate being used is from a different period), please ensure the dates have been entered correctly on the home page of the workpapers.   



If the incorrect date was entered initially, the worksheet will need to be re-downloaded once the dates have been updated for the correct worksheet to download properly.

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