Email Manager not working after Office update

October 2017

The Email Manager has not been working correctly since the latest Microsoft Office update. Microsoft released an Outlook update that turned off a feature that our add-in (and many others) rely on. 

To save having to roll back or uninstall updates the best solution at this stage is a workaround that Microsoft Office have released - you can read more about it on their website by clicking here.

This solution requires a change to each local users registry and to help facilitate this we have created a batch file that you can download and run for each user. Click here to download the file. 

It is important to have your IT involved before you run this fix and get their approval for this process. 

Please contact our support team if you have any further issues after running this fix. 

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